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Our Mission Statement
Our mission is to continually bring new innovations to market that make stone restoration faster and easier while providing the highest level of support, service, and opportunity to our clientele. This will be achieved through continued innovation and creative thinking toward technical advancements, and a genuine passion for the growth of the hard surface restoration industry. Integrity will be the core foundation for which we build supplier, partner, and client relationships.
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Customer Service
A state of mind... Not just a department
At Innovative Surface Solutions, YOU are our number one priority. We strive to provide excellent service through informative responses and accurate information. Our team also strives to develop knowledgeable customers, confident and trusting in our ability to deliver quality products and services in a timely manner. At the end of the day, the Innovative Surface Solutions Team hopes that we have contributed to the success of your efforts, as well as brightened your day.
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About Us
Dana Kothrade, CEO
Dana has been an entrepreneur and science enthusiast since a very young age. He started his first business at the age of 14. After moving to the San Diego area in 1987, Dana went to work as a carpet cleaner. He discovered a passion for the detailed work ethic and customer service skills required to become successful in the cleaning business. Dana decided to start his own company and has developed a successful service business that has provided top quality work for his San Diego County commercial and residential clients for over 12 years.
Dana immediately recognized the overwhelming demand for stone and tile restoration services. When he sought out professional training, he discovered that it was inadequate to say the least. Dana decided to conduct research and has compiled the most comprehensive personal database containing the appropriate use of chemicals, tools, processes and products needed for high quality restoration and maintenance services.
Dana took those elements of research and combined them with his years of on the job learning, attended countless training events, trial and error, thousands of hours of testing. All of this hard work combined has led to the successful development of an innovative, state of the art restoration processes for each specific type of stone and hard surface. While perfecting his processes he discovered a few gaps in what was truly needed by service professionals out in the field, and what was available to purchase. So, Dana created a custom line of chemical formulas and equipment to bridge those gaps. The first gap is the need for extensive hand detailed work which therefore can result in high labor costs. The second major gap in the industry is attaining high quality products to serve a variety of needs. By designing and creating each formula and piece of equipment to alleviate those two major challenges Dana has increased productivity, lowered labor costs, as well as enhanced the overall quality of the restoration services performed.
Dana found his true calling when he started training others how to perform high quality hard surface restoration. He loves to share his knowledge and truly enjoys helping others succeed and grow in this exploding industry. Dana and his team have developed the most efficient and easy to use stone restoration system on the market today. His experience and real time solutions have successfully helped many restoration service providers across the country to complete difficult jobs that have resulted in huge profits for their companies. His level of passion and knowledge is unmatched in the industry today. To accommodate the needs of his clients, Dana has established product and equipment relationships with multiple vendors from the United States, Europe, and Asia. He holds multiple patents on stone restoration equipment, which he conceived, designed, tested and brought to market. Dana is a forward thinker, inventor, and business professional that is always on the cutting edge of technology and innovation.
He is happily married to his best friend and business manager, Kim. They met in High School and are the proud parents of two beautiful girls, Breanna Marie 15 and Andrea Nicole 5. The ISS team has an enthusiasm for helping other business owners succeed that is unsurpassed in any industry.
They hold themselves and their team to this mission: To provide the highest level of training, support, service, and opportunity to our clientele. Integrity is the core for which they build their supplier, partner, and client relationships. Through innovative business and surface solutions, a constant push towards technical advancements / improvements, and a genuine passion for the growth of the hard surface restoration industry, they strive to give each and every client 100 % of their expertise to further their success.
Contact Info
1229 Simpson Way
Escondido, CA 92029
800.280.0333
To Request More Information via email
info@innovativesurfacesolutions.com
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